Together, we are facing a truly unprecedented situation. Our hearts go out to everyone that has been either directly or indirectly impacted by COVID-19. Our thoughts are with those who are sick, to whom we extend our heartfelt wishes for a speedy recovery.

At Jupiter Research, we are doing everything in our power to continue to provide products and services while looking out for the safety of our team and community. We believe that cannabis should remain available during these trying and uncertain times, especially to patients that rely on its medicinal benefits. 
 
We’ve always had strict sterilization and quality policies at our manufacturing and packaging facilities to ensure that all Jupiter hardware is produced and shipped responsibly. We want to reassure our customers and their consumers that all Jupiter products adhere to the highest standards of quality, reliability, and safety in the industry.

Due to increased demand and disruptions in the supply chain, we encourage our customers to strategically plan ahead and place their hardware orders to avoid any potential future unavailability. Unforeseen changes or circumstances caused by the further progression of the COVID-19 pandemic are possible and preparation is key.
 
I cannot say enough good things about our team and their passion for the cannabis industry, Jupiter Research, and our customers. We are grateful to have the resources to support your business, especially during these trying and uncertain times. Should anything change regarding our ability to fulfill orders we will update you accordingly.

If you have any questions, do not hesitate to call or email us. Our live support hours are Monday–Friday, 8:30 am–5:30 pm PST.
 
Thank you and be safe,
 
Mark Scatterday
CEO